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Former KLM CEO Pieter Elbers turned resistance to change into enthusiasm with a ‘SWAT team’ When Pieter Elbers became CEO of KLM at the end of 2014, he faced a major challenge and needed to reduce costs drastically. For many KLM workers, this was nothing new because the airline had implemented many cost-cutting initiatives over […]

Every organisation needs rebels to move forward. Shall we stop bullying them? That one colleague who steps out of line and is contrary is quickly labelled a troublemaker. But these employees are the ones who get the ball rolling, and you don’t want to be the one to stop that, do you? The rebels in